Return and Exchange Policies
Start your Return Process here by requesting an RMA for your order
MercyRobes.com is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you can return your item within 14 days for a Store Credit or Exchange. MercyRobes.com tries very hard to keep their prices reasonable. Therefore MercyRobes.com has a NO REFUND POLICY. Please email [email protected] to receive instructions on returning your purchase for an exchange. Mercy Robes does not supply a return label. Shipping back and forth is customers responsibility. Standard shipping will apply. All in stock Men’s & Ladies Robes are manufactured according to standard suit sizes and dress sizes, robe lengths & sleeves are standard according to the united states garment industry.
In some case the robes might require minor Alterations which the customer is responsible. All special custom order Men’s robes & Ladies robes, Men’s clergy jackets & Ladies clergy jackets or any clergy vestments which are manufactured according to customers size & specification cannot be returned or exchanged, unless there is some mistake from mercyrobes.com in manufacturing the vestments we will take full responsibility, would be glad to make every effort to rectify the mistake. Thank you for being our valued customer. GOD BLESS
Returns & Exchange Please ship to this Address.
Mercy Robes llc
Satellite Ridge Business Park
450 SATELITE BLVD,
NE, SUITE J,
SUWANEE, GA 30024
PLEASE NOTE: PHONE ORDERS ABOVE $350 WILL REQUIRE A PHONE AUTHORIZATION.
MERCY ROBES DOES NOT DO REFUNDS! ONLY EXCHANGES WITHIN 14 DAYS FROM PURCHASE. ALL SHIPPING AND HANDLING FOR EXCHANGES WILL BE PAID BY CUSTOMER BOTH WAYS. CUSTOMERS MAY EMAIL [email protected] AND CHECK FOR AVAILABILITY SUCH AS SIZES, COLORS AND STYLES. EXCHANGES ARE SUBJECT TO AVAILABILITY AND STOCK. CUSTOMER MAY SEND BACK ITEMS FOR EXCHANGE TO THE RETURN ADDRESS ON THE CONTACT US PAGE OF THE WEBSITE. ALL GOODS THAT ARE USED OR DAMAGED BY CUSTOMER MAY NOT BE EXCHANGED! PAYMENTS FOR SHIPPING AND HANDLING FOR EXCHANGES MAY BE MADE BY MONEY ORDER OR CREDIT CARD, NO CHECKS WILL BE ACCEPTED! ALL EXCHANGES WILL BE SHIPPED OUT WITHIN 14 DAYS FROM RETURN AND IN THE ORDER IT WAS RECEIVED. ALL ITEMS TRIED MUST BE SENT BACK IN THE SAME PACKAGING IT WAS RECEIVED. SPECIAL ORDER ITEMS WILL NOT BE ELIGIBLE FOR ANY EXCHANGES OR RETURNS, AS MEASUREMENTS ARE PROVIDED BY CUSTOMER! MERCY ROBES WILL NOT REFUND ANY SHIPPING CHARGES DUE TO DELAY BY THE CARRIER COMPANY. WE DO NOT TAKE RESPONSIBILITY FOR ANY DELAY BY THE CARRIER COMPANY.
MERCY ROBES DOES NOT DO REFUNDS, ONLY EXCHANGES. PLEASE LOOK @ THE RETURN POLICY FOR FURTHER INFORMATION!
ORDERS PLACED ON OUR WEBSITE CAN NOT BE CANCELLED OR CHANGED. THERE WILL BE NO CHANGE OF ADDRESS ONCE ORDER IS PLACED ON OUR WEBSITE . AS WE PROCESS OUR ORDERS FAST.
ALL ITEMS SHIPPED OUT CAN NOT BE CANCELLED! ALL SPECIAL ORDERS PLACED WITH THE FACTORY MAY NOT BE CANCELLED. FOR ANY REASON CUSTOMER MAY WISH TO CANCEL ORDER, THEY MAY CALL AND VERIFY THE REASON AS WELL AS GET AUTHORIZATION FROM MANAGEMENT BEFORE CANCELLATION. THERE WILL BE A 10% CANCELLATION CHARGES THAT WILL BE DEDUCTED FROM REFUND.
ALL SHIPPING IS DONE 24 TO 48 HRS FROM THE TIME OF ORDER SUBJECT TO AVAILABILITY (CUSTOMER CAN CALL TO CHECK FOR AVAILABILITY BEFORE MAKING THE ORDER)!
MERCY ROBES IS NOT RESPONSIBLE FOR ANY DELAYS MADE BY THE SHIPPING CARRIER.
DELIVERY TIME MAY DIFFER FROM STATE TO STATE.
ALL INFORMATION COLLECTED FROM CUSTOMERS IS KEPT CONFIDENTIAL AND PRIVATE AND IS NOT SHARED OR SOLD.
SECURE CHECK OUT:
MERCY ROBES USES PAYPAL AND AUTHORIZE.NET TO PROCESS CUSTOMER PAYMENT.
CUSTOMER IS PROTECTED WHEN THEY MAKE A PAYMENT WITH PAYPAL & AUTHORIZE.NET.
MERCY ROBES LLC
We aim to dispatch orders within 2 working days if the product is in our warehouse. Any delivery timescales quoted to you are indicative only. Multiple orders may be delivered in one or more delivery. Time for delivery shall not be the
essence of the contract.
In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives.
We do not accept any liability whatsoever for delayed delivery caused by a third party.(UPS,FEDEX,USPS) Delivery of the Goods shall be made to the address you provide on the order form. It is important that this address is accurate and that we have a contact telephone number. Certain parcels may require a signature on delivery.
We cannot accept any liability for loss or damage to the Goods once they have been delivered in accordance with your delivery instructions. If any
item arrives damaged or defective, please contact us and we will make arrangements for a replacement to be delivered to you. You will assume all risk for the goods upon safe delivery.
Mercy Robes owns state of the art manufacturing facilities all over the world where in our orders can be shipped from any of those facilities. Mercy Robes headquarters is based in Suwanee Georgia where we have our showroom and warehouse for customers to make their purchase by appointment only.
All international orders shipped out of the U.S. may incur additional taxes and duties to the customer that is charged by local custom department. Duties and Fees are customers responsibility and Mercy Robes does not collect duties for international orders.